Please, It’s essential you read this!

General Personal Coaching Agreement

Making any coaching booking constitutes full acceptance and understanding of this Agreement

Your Commitment
I understand that full commitment to following the process and carrying out assignments agreed upon is needed for this process to be effective and that anything less than intentional full participation will not lead to success.
I accept full responsibility for myself and any actions I take that might result from undertaking this programme.
I understand that to maximise the results of the process this is a no quitting and no refund contract and intend and agree to engage fully in this process throughout the duration of the contract.
Statement of Understanding
I understand the Coach does not have ‘all the answers’ and cannot guarantee results, specific or otherwise in any context, and that I alone am fully responsible for any action taken or not taken as a result of advice given by the Coach, and the results thereof.
I understand that under the General Data Protection Regulations I have the status of an active Client and thus agree to accept any communications from the Coach at any time in relation to the programme I am undertaking and any other related matters. I also understand that under the regulations I have the status of a person of common interest and thus agree to receive further communications of whatever nature after completion of the course until further notice given by myself. I understand that the Coach will not under any circumstances pass on my contact details to any other third party unless required to do so by Law.
Appointments
I understand that I must book appointments with the Coach using the service at https://BenCoker.as.me for the times and dates agreed with the Coach. Rescheduling of appointments must be done a minimum of 24 hours before the planned date and time. Failure to attend a scheduled session without the above notice will result in an additional fee of £25.
Technology (for online sessions)
For online sessions Zoom will be used and you will need a robust broadband connection with an absolute minimum speed of 3 mbps. The web address to link to the Zoom session will be provided.
Please attempt to connect at least 5 minutes in advance to ensure that the technology is working. For some computers this may require a download of software from Zoom.
The computer being used must incorporate a webcam and microphone or be connected to appropriate external equipment.
You should test and ensure that everything is working properly and in accordance with these instructions at least 24 hours before the session and inform the Coach/Therapist immediately of any problems in case alternative arrangements need to be made.
Please note it is not practicable to attempt the Zoom session using a smartphone.
Confidentiality.
All communication and information transfer resulting from this agreement is to be regarded as strictly confidential on both sides. Records of the session will be retained securely offline for a period of 24 months as required by the professional standards body. Copies of any transformation recordings will be retained at your request in secure storage for longer as a backup in case you lose your copy. The GDPR Privacy Policy applies.
By booking on any programme with the Freedom Academy or with the Freedom Coach I affirm I have read and understand this agreement.